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Technipower
Services Provided
client objectives and results
See more success storiesClient Objectives
TechniPower is a technical staffing firm that was contemplating relocating its headquarters.
- Current voice platform was antiquated with no Artificial Intelligence analytics
- No text messaging to job candidates; Candidate response rate to voicemails was 10% - 20%
- Difficult to monitor whether agents were asking specific sales-boosting questions.
Results
Cresa helped TechniPower evaluate and select from three omnichannel communication platforms.
- TechniPower selected the Dialpad communications platform
- Text messaging fully integrated into the platform
- Advanced features such as "conversational analytics" and "whisper mode" dramatically improve sales
- Monthly revenue increased significantly using AI to easily search call transcripts for key sales phrases
- Call-back response rate skyrocketed to over 70% through integration of text messaging
- Dramatically improved closing rates due to features such as "whisper mode" to listen in and offer real-time suggestions
We were really impressed that our real estate firm could help transform our communications platform – especially with such impressive results! TechniPower's adoption of the Dialpad platform was a game-changer. Its integrated text messaging, AI analytics, and advanced features like 'whisper mode,' has allowed us to work through our sales cycle more effectively, making quicker and better decisions.Dan LaStella | COO
TechniPower
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